TENSIO & LINEA | Website & Customer Portal

Redesigning Tensio and Linea’s customer portals to empower users and boost accessibility.

COMPANY
Tensio AS,
Linea AS

EXPERTISE
Design Systems, Component Design,
UX Documentation,
Developer Collaboration, UI Audits

YEAR
2023-2024

ROLE
UX Designer,
Illustrator

| Short Case Study

Tensio and Linea are electricity grid companies based in Trøndelag and Helgeland, Norway. Together with our development partner OXX, the goal was to create a shared digital solution: two distinct yet connected websites and a joint customer portal.

The aim was to improve the customer experience by making online services easier to use—helping users solve simple tasks on their own, while allowing customer service teams to focus on more complex cases.

PROCESS & MY ROLE

I joined the project after the initial launch, contributing to the ongoing development of the customer-facing platform. My work focused on designing key features for the customer portal, including the Case Overview, My Page, and a Consumption Calculator—with a focus on clarity, usability, and alignment across both brands.

WIREFRAMING

UX/UI DESIGN

FLOW MAPPING

MULTIBRAND SUPPORT

Alongside feature work, I restructured and expanded the design system to support new use cases, documented components and patterns, and ran UI audits to ensure quality and consistency. I worked closely with developers to improve implementation and maintain a smooth design–dev handoff.

DESIGN SYSTEM

COMPONENT UPDATES

UI AUDITS

DEVELOPER HANDOFF

I also explored a shared illustration style for use across both brands, helping to bring warmth and a more human tone to the interface.

ILLUSTRATION

BRAND CONSISTENCY

While usability testing was primarily conducted by my Norwegian-speaking teammates, design decisions were made collaboratively and grounded in user feedback. The design system work not only addressed current needs but also helped establish a more scalable and maintainable foundation going forward.

TEAM WORKSHOPS

ACCESSIBILITY

RESULTS

The improved design system and clearer UI have made the platform more scalable, consistent, and user-friendly. Customers can now handle simple tasks more easily, reducing friction while support teams can focus on more complex cases.